How can we help?

Any questions or problems regarding our products and services, even
basic banking operations, can be resolved here.

Talk to us directly

If you still have questions after reading the FAQs, Please reach out to us via;

email-iconinfo@kolomonigambia.com

call-icon247 7771 or 521 7007

location-iconOasis Complex, Kololi- Senegambia, Banjul, Gambia

Our operating hours are;

Monday - Thursday : 8a.m. to 5p.m.

Friday : 8a.m. to 4p.m.

Saturday : 9a.m. to 1p.m.

Frequently Asked Questions

Kolomoni
Digital Bank

The Kolomoni app is available for download on Play Store and Apple Store.

If you want to open a savings account with Kolomoni using our mobile app, you can follow these simple steps:

  • bullet-pointDownload the Kolomoni Gambia mobile app from either Play Store or Apple Store if you haven't done so already.
  • bullet-pointLaunch the app after the download is complete.
  • bullet-pointInput your mobile number and TIN number.
  • bullet-pointVerify the displayed information and click on "Create my account."
  • bullet-pointEnter the 4-digit verification code sent to your phone number.
  • bullet-pointSet up your password, and you're all set to start using your Kolomoni savings account through the mobile app!

If you're interested in using a more secure, convenient, and faster way to log in to your Kolomoni account, you can enable biometrics by following these steps:

  • bullet-pointOpen your Kolomoni app and log in to your account.
  • bullet-pointSelect the "More" option located at the bottom right of your screen.
  • bullet-pointNavigate to the "Security" section and look for the "Enable Fingerprint" option.
  • bullet-pointToggle the button beside "Enable Fingerprint" to turn on this feature.
  • bullet-pointOnce the process is complete, you will receive a success message indicating that you can now use your fingerprint to access your account.

That's it! Now you can enjoy the convenience and security of using your fingerprint to log in to your Kolomoni account.

To change your transaction PIN, simply follow these easy steps:

  • bullet-pointOpen your Kolomoni app and log in to your account.
  • bullet-pointSelect the "More" option located at the bottom right of your screen.
  • bullet-pointNavigate to the "Security" section and look for the "Change transaction PIN" option.
  • bullet-pointEnter your current PIN and the new PIN that you want to use.
  • bullet-pointConfirm the new PIN by entering it again.
  • bullet-pointClick on the "Confirm" button to complete the process.

That's it! Your transaction PIN will now be changed, and you can continue to use your Kolomoni account with peace of mind.

As Your Money Partner, we are committed to helping you grow your money, and our referral program is a great way to earn even more. By referring Kolomoni to your friends and family, you can earn an extra 200 GMD for each successful referral.

To access your unique referral code on the Kolomoni app and start earning, simply follow these easy steps:

  • bullet-pointOpen your Kolomoni app and log in to your account.
  • bullet-pointSelect the "More" option located at the bottom right of your screen.
  • bullet-pointNavigate to the "Referral" section and click on your referral code to copy it.
  • bullet-pointShare your referral code (e.g., xpqr123fd) with your friends, family, and anyone you think could benefit from using Kolomoni.
  • bullet-pointFor each person who signs up for a Kolomoni account using your referral code, you'll earn 200GMD.
  • bullet-pointKeep referring and earning to make more money!

So why wait? Start sharing your referral code today and watch your earnings grow!

To check your total referrals after a user signs up with your link, follow these simple steps:

  • bullet-pointOpen your Kolomoni app and log in to your account.
  • bullet-pointSelect the "More" option located at the bottom right of your screen.
  • bullet-pointGo to the "Referral" section and scroll down.
  • bullet-pointYou will see your Accepted, Pending, and Total referrals.
  • bullet-pointPending status means the person you referred has not met the criteria yet.
  • bullet-pointCompleted status means that all the criteria have been met by the person you referred.

If you want to verify your Kolomoni account, follow these steps:

  • bullet-pointOpen your Kolomoni app and log in to your account.
  • bullet-pointSelect the "More" option located at the bottom right of your screen.
  • bullet-pointSelect "Identity Verification" from the list of options.
  • bullet-pointEnter your occupation, ID reference number (any valid means of identification number), employer name, and employer address.
  • bullet-pointClick on "Save" to update your information.
  • That's it! Your account should now be verified.

Kolomoni offers a range of savings plans to meet your specific needs, whether you are looking to save for the short or long term. Regardless of your savings goals, we have a plan that suits you.

Here are a few tips to start saving on Kolomoni:

  • bullet-pointLaunch your Kolomoni app and login.
  • bullet-pointClick on “Bank” and Select “Savings”
  • bullet-pointChoose a savings plan that suits your need and start your savings journey.
  • bullet-pointClick on "Target Savings"
  • bullet-pointEnter your desired "Plan Name"
  • bullet-pointChoose the amount you want to save.
  • bullet-pointSelect how often you want to save (e.g., weekly, monthly, etc.)
  • bullet-pointDecide on the duration of your savings plan.
  • bullet-pointClick "Save" to complete the process and you're one step closer to achieving your financial goals!
  • bullet-pointClick on "Budget Savings"
  • bullet-pointEnter your desired "Plan Name"
  • bullet-pointChoose the amount you want to save.
  • bullet-pointSelect how often you want to save (e.g., weekly, monthly, etc.)
  • bullet-pointDecide on the duration of your savings plan.
  • bullet-pointClick "Save" to complete the process and you're one step closer to achieving your financial goals!

Buying airtime has never been easier! To purchase airtime/data on Kolomoni, follow the steps listed below.

  • bullet-pointLog in to your Kolomoni App and go to the "Bank" section.
  • bullet-pointSelect "Buy Airtime".
  • bullet-pointEnter the phone number and the amount of airtime you want to purchase.
  • bullet-pointChoose your service provider and click "Next"
  • bullet-pointDouble-check that all the details you've provided are correct.
  • bullet-pointInput your password and submit your transaction.

Please note that data purchase is currently unavailable on Kolomoni.

To successfully transfer funds from one Kolomoni account to another on the app, follow these simple steps:

  • bullet-pointOpen your Kolomoni app and select "Bank" from the menu.
  • bullet-pointChoose "Payments" and select "Send money"
  • bullet-pointSelect “Kolomoni to Kolomoni”
  • bullet-pointEnter the amount you wish to transfer, the beneficiary's account number, and a brief narration of the transaction.
  • bullet-pointClick on "Pay now".
  • bullet-pointReview the transaction details to ensure they are accurate, then confirm the transfer.
  • bullet-pointInput your password and submit the transfer.

Congratulations! Your transaction has been completed successfully.

To send money to other banks using your Kolomoni app, follow these steps:

  • bullet-pointOpen your Kolomoni app and select "Bank" from the menu.
  • bullet-pointChoose "Payments" and select "Send money"
  • bullet-pointSelect “Kolomoni to other banks
  • bullet-pointSelect the bank and input the beneficiary's account number.
  • bullet-pointInclude narration and select the date and time for the transaction.
  • bullet-pointReview the transaction details to ensure they are correct.
  • bullet-pointInput your password and submit the transaction.

Congratulations! You have successfully sent money to another bank using your Kolomoni app.

To send money to other banks using your Kolomoni app, follow these steps:

  • bullet-pointOpen your Kolomoni app and select "Bank" from the menu.
  • bullet-pointChoose "Payments" and select "create payment link".
  • bullet-pointSelect what you would like to do e.g I want to (send/receive money).
  • To receive

  • bullet-pointClick on I want to “receive”
  • bullet-pointInput amount and create link.
  • bullet-pointA Qr code and link will be created
  • bullet-pointInput your transfer PIN and submit the transaction.

Congratulations! You have successfully sent money to another bank using your Kolomoni app.

If you're not ready to make a payment or you fear missing an upcoming bill, payment, or renewal, don't worry—we have got you covered! Simply follow the steps listed below:

  • bullet-pointOpen your Kolomoni app and select "Bank" from the menu.
  • bullet-pointClick on "create a schedule."
  • bullet-pointEnter the payment amount, beneficiary's bank, and account number.
  • bullet-pointChoose the payment date and time and provide the payment details in the narration section.
  • bullet-pointClick on "schedule payment" to set up the transaction, or "pay now" to transfer the funds immediately.
  • bullet-pointReview the transaction details to ensure they are correct.
  • bullet-pointReview the payment details to make sure they are accurate, and then input your PIN to confirm the transaction.

That's it; your payment will be successfully scheduled right away.

Need your Kolomoni bank account statement directly in your email quickly and stress-free? Follow these simple steps that we have curated for you.

Here's how to request for your bank statement on the Kolomoni app:

  • bullet-pointLog in to your Kolomoni app.
  • bullet-pointChoose the "Bank" option.
  • bullet-pointSelect "Manage Account."
  • bullet-pointClick on "Request Statement."
  • bullet-pointChoose the account type.
  • bullet-pointChoose the timeframe by setting the starting and ending dates.
  • bullet-pointSelect the file type as either PDF or Excel.
  • bullet-pointClick on "Request Statement."

That's it; your payment will be successfully scheduled right away.

Kolomoni offers different types of loan plans ranging from 30 to 180 days with an interest rate of up to 4% per month, an equity deposit of 20% to 30%, and a processing fee of 4% of the loan value Follow low these simple steps:

  • bullet-pointOpen the Kolomoni app and choose "Bank".
  • bullet-pointSelect "Loan and Investment”
  • bullet-pointEnter the payment amount, beneficiary's bank, and account number. 
  • bullet-pointChoose the loan option that meets your needs.
  • bullet-pointInput all the necessary documents and submit your application.

Kolomoni is available on your mobile, everywhere anytime...

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